Call Center Consulting Experts

"If you would like your call center to increase productivity and employee satisfaction while simultaneously reducing cost, you owe it to yourself to
call Tim." Doug Harrison, Founder and CEO, The SCOOTER Store

"Tim is a talented call center consultant. He worked in my organization at USAA and he was my go-to person for all call center activities"
Jeff Lewis, Senior Vice President, USAA and Allstate

Read More Testimonials

2
Call Center Process Improvement: National Association of Dental Plans
2
Keynote: Austin Contact Center Alliance Annual Symposium
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7 Tactics for Credit Union Call Center Improvement: CA Credit Union League
2
Creating a World-Class Call Center: Annual Call Center Expo (ACCE)
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Real-time Metrics: Genesys Strategic Web Series
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Call Center Productivity: The Symposium on Optimal Performance
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Customized Onsite Call Center Leadership Training: Get Everyone Thinking Like an Internal Consultant
Free On Demand Web Seminars:

Metrics as a Competitive Advantage

	Our Blog - Tips on Making Call Centers Better
	Contact Center Pipeline Magazine - Real-Time Management
	Blog Talk Radio - Creating World Class Call Centers
	Customer Management Insight Magazine - Metrics The Right Way
	Call Center Magazine Feature The Smaller the Center, the Bigger the Problems
	Connections Magazine - Rethinking Call Center Process Improvement

We know what it's like to go outside the organization for consulting and training services - we've been in your shoes. With our extensive real-world experience running customer service operations, we can quickly provide your organization recommendations and tools that will have an immediate impact.

Our consultants have worked with some of the most admired organizations in the world - DELL, USAA, The Coca-Cola Company, AIG, Isagenix, Farmers Insurance, Lifetouch Publishing, ADP, Mitsubishi Motors, Premera Blue Cross, The Department of Veterans Affairs, Deluxe Printing, Allstate, Kodak, Liberty Mutual, Cinergy, Amerigroup, Meguiar's, Gartner Group, Borrego Solar, The SCOOTER Store, Sykes, Prudential, AAA of Canada and many more.

Let us help you realize the full value of your call center investment.

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